Return Policy

1. General Welcome to EasyHear! We strive to provide our customers with the best possible shopping experience. If you are not satisfied with your purchase, we offer you the possibility to return products in accordance with our return policy.

2. Return Period You have a return period of 14 days after receiving your order to request a return. Unfortunately, we cannot accept returns after this period.

3. Return Conditions For a return shipment, the following conditions must be met: The product must be in unused and undamaged condition. The product must be returned in its original packaging, including all accessories and documentation. You must be able to provide valid proof of purchase. Restrictions may apply to products purchased as part of a promotion, sale, or special offer; these will be stated at the time of purchase.

4. Return Procedure Follow the steps below to request a return: Contact our customer service at info@easyhear-za.com to register your return and provide all required information. You will then receive instructions for returning the product, including the return address. Make sure the product is securely packaged to prevent damage during transport. Please note that returns must be sent to our warehouse in China. Send the product back to the provided return address.

5. Refund Once we have received and checked the returned product, we will process the refund. We will try to do this as quickly as possible, but please note that it may take several business days for the refund to appear in your account.

6. Shipping Costs Shipping costs for returning a product are the responsibility of the buyer unless it is a defect or error on our part. Please note that shipping costs can be high.

7. Exceptions Some products cannot be returned for hygiene or safety reasons. These exceptions are clearly stated on the product page.

8. Customer Service If you have questions about our return policy or need help returning a product, please don't hesitate to contact our customer service at info@easyhear-za.com.

Thank you for your purchase at EasyHear. We appreciate your business and are here to help you with any questions or concerns.